Unacceptable end of nest thermostat use.

[Fliar68]

I have two nest thermostats in my home. I have been mostly satisfied with the results. I am very disappointed that google has decided to force customers to upgrade by making their unit obsolete. I for one will not submit to this kind of forced consumption of products and will seek other alternatives regardless of cost. 

[ztate]

Agreed—I’ll never buy Google-branded hardware again given their propensity for ruining well-functioning hardware/software to make a quick buck.

[DWoz]

I told my husband the same thing. What a joke. I will go out of my way to never buy their products again. 

[Scottafadynich]

 Urgent: Reconsider Support for Nest Learning Thermostat (1st/2nd Gen)

Dear Nest Support Team,

I’m writing to express my frustration with Google’s choice to end app control and remote access for the Nest Learning Thermostat (1st/2nd gen). When I bought this device, it was sold as a long-term smart-home solution—suddenly stripping away its core features damages the trust I placed in your products.

Although you’ve offered a $130 discount on the 4th-gen model, it doesn’t begin to cover the hassle and expense of replacing a perfectly functional thermostat. Many of us invested in these units expecting ongoing support; instead, it feels like we’re being forced into upgrades.

My specific concerns are:
• No upfront guarantee of long-term software support
• No path for third-party app connectivity after shutdown
• Environmental harm from discarding fully operational hardware

I urge Google to:
1. Reverse this decision or increase the upgrade incentive
2. Publish clear instructions or alternative solutions for maintaining basic smart features (e.g., approved third-party integrations or firmware workarounds)
3. Consider extending a complimentary upgrade and installation, since this disruption isn’t the customer’s fault

Thank you for reviewing my concerns. I look forward to your proposal for a fair and sustainable resolution.

Sincerely,
Scott

[Mazura]

And I didn't even get the $130 discount because I bought a house with the nest thermostat on May 31st and apparently they had it as a rule that you had to have connected your thermostat by April 25th. A full 6 months before the app shutdown date. I contacted support and they absolutely refused to extend the offer to me. This makes absolutely no sense because I am the one who ultimately needs to replace the unit as the person who owns the house with the thermostat in it.

So yes, they have given me absolutely no incentive to prioritize their brand. So I won't. Very unfortunately for them, it comes within the same week that I learned my nest protect smoke and Co alarms were expiring. Needless to say, I am not much of a fan of Google at the moment. And this is coming from somebody with a Google phone gets phone service via Google fi and has a Google internet setup. I have countless Google products in my possession and this has made me want to stop that support entirely. And why not? The one and only time I contact their support, they refuse to support me as their customer.

[Undrcurrent]

You’re absolutely correct.  I feel the same way.  I guess so few people still own these older models that Google assumes it doesn’t matter much what we think, as we won’t really affect their business