Unenroll Rush Hour Rewards

[dsysana]

I want to unenroll from Rush Hour Rewards.  My provider (that I've always had) doesn't use it, and never has, and neither has my solar provider.  But Google said I need to contact them.  

[JillG]

Hi there,

Typically, you do need to contact your power provider as they are the ones that customers enrolled with for the Rush Hour Rewards.  Sorry you are running into trouble with that. 

Can you let us know your power provider? 

Thanks-

jill

[dsysana]

Thanks for your response.  The problem is my provider doesn't, and never has used Rush Hour.  So when I called them, they said it wasn't them.  So I need to figure out how I'm enrolled since my provider (Green Mountain Energy), said they have nothing to do with it.

[JillG · Accepted solution]

Thanks for that update and super helpful-- I looked for Green Mountain Energy and they are a Nest Rush Hour Rewards partner. See that list here: Nest Customer Agreements 

At the end of the blurb from GME I see this You may cancel your participation in the Rush Hour Rewards program by calling Google at (855) 469-6378."  Hoping that will be the answer and it looks like I gave you misinformation about disenrolling from the rewards program. The Nest Help Center does state to contact Google and not your provider...my bad. Here is that link: Rush Hour Rewards 

[dsysana]

Unbelievable.  OK, I'll call the again, lol.  Thanks for the info!

[JillG]

Try that Google number I posted---  That should solve!

[Hilary]

Hey there, 
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day!
Hilary

[Hilary]

Hey Folks.

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,
Hilary

[Jake]

Hey dsysana,

I just wanted to reach out, and ensure you are good to go. Please let me know if you have any questions from here.

Best regards,

Jake