Unenroll from nest rush hour

[BrianPerr]

Hi. Is there any automated way to cancel out of nest rush hour rewards permanently?  My provider is con Ed.  The only help I’ve been able to find is to call a google help number and I’ve been on hold for 35 minutes so far.   I can’t believe there is not an online option to do this!  

[BrianPerr]

… and after 50 minutes on hold, I was advised that the number I dialed (which I got from the web) was incorrect so I start hold again. 

[BrianPerr]

… currently 1 hour 20 minutes in total.  Still on hold.  

[BrianPerr]

… transferred again.  1 hour 31 minutes so far.  

[Yeehaw210]

OMG trying to cancel mine in Texas CPS Energy. No luck so far :’( ready to rip the **bleep** thing out of the wall. 

[mnealley]

This is incredibly annoying. Anything that you sign up for online should be able to be canceled online. 

[dexter11]

it is incredibly dangerous with pets in the house.  I can not believe I can not get this turned off

[lenj]

this is poor.. bunch of clowns.. I called last week, over an hour to get it unenrolled.. still not unenrolled. I called today again and the support person said he didnt know why I wasnt unenrolled.

[dexter11]

I found it easier to uninstall the thermostat and reconnect it. Worked great and was very easy.

Such a huge flaw with their system and dangerous to pets in the house.

[lenj]

Thanks, you mean take it out of Google Home app? Doing the hardware uninstall would be difficult.

[dexter11]

Yes - just go to settings and scroll to bottom and click Remove Thermostat. Then reconnect it as if it is a new system. I am no expert but it did work for me.

[lenj]

Ok, thanks.. it was easy enough even with Alexa involved. Too bad Nest support wasn't able to provide that quick fix.

[Jhonleanmel]

Hey folks,

We appreciate your help here, @dexter11.
@lenj, I wanted to follow up and see if you are still in need of any help. This is not the experience we want you to have and we'll take this as feedback. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

[lenj]

I gave up. The last specialist I talked to says the unemployment was pending. I asked what was it waiting for and when would it be complete. He replied he didn't know. I asked to be connected with someone who did she the reply was "no one here knows".

Pathetic.

[lenj]

unenrollment, not unemployment.

[Jhonleanmel]

Hi lenj,

Thanks for the details, this is not the experience we want you to have. Could you provide the Case ID from when you reached out to our phone support?

Best,

Mel

[lenj]

I enrolled in Rush Hour to curb energy use. I manually set the thermostat to 65. I was finding Rush Hour set it to 75. This is not money saving.

I called to unenroll last week. After upmteen agents all saying let me get you someone who can do that, the last rep said you are all set now.

Here I am a week later, and the thermostat is still being controlled by Nest. I called again today, another hour on the phone and the rep told me I am unenrolled but it is pending. I asked why is it pending and the agent said I don't know.

This is the worst support organization on earth. I could never recommend Nest or any Google product. After this episode in non-support, they have lost a phone purchase and further Google Home expansion.

[MplsCustomer]

@lenj

Were you using the phone number Google Nest lists for unenrolling in Rush Hour Rewards?

[lenj]

yes.

[MplsCustomer]

@lenj

Wow! It sounds like Google Nest is ignoring its own published procedure.

[lenj]

Yes I did, both times. The agent this morning said I was unenrolled but it was pending, In the meantime, the money saving program is still jacking the heat from 65 to 75.

[Markjosephp]

Hello folks,

We’ve duplicated your thread to the main one here. You’ll receive all updates on this issue on the main thread and we recommend updating and checking this thread when needed.

Thanks,

Mark

[lenj]

The trite phrase "this is not the experience we want you to have" is about as sincere as the trite phrase "sorry for the inconvenience. If Google wanted a better customer experience, why are the overwhelming majority of feedback posts negative about the support? Needless to say, Google lost any further business of mine in the phone, Nest or Home arenas.

The case # is 0-7673000033200.

[Jhonleanmel]

Hey lenj,

We deeply appreciate you sharing your thoughts and experiences, and we'll take it as feedback. We hope we can change your mind in the future.

I checked your case ID and followed up with the support team handling your concern. They should be sending you an email shortly. Thanks for your patience.

Best,

Mel

[Jhonleanmel]

Hey lenj,

Checking back in should you still have some questions here. Let us know by replying to this thread.

Best,
Mel

[lenj]

I have not heard anything on the status of the unenrollment.

[Jhonleanmel]

Hi lenj,

I'm sorry about that. I have reached out to the team handling your case and they will be reaching out to you shortly.

Thanks for your patience.

Best,

Mel

[Jhonleanmel]

Hey there  lenj,

Checking back in should you still have other questions or concerns here. Let us know as we'd love to help. 

Best, 
Mel

[Markjosephp]

Hello folks,

Thanks for helping, Mel.

@lenj, It has been a few days since the last reply, and I am going to lock the thread in 24 hours. If you have any questions, please feel free to create a new post.

Regards,

Mark