Trying to claim back costs after our thermostat stopped working in December 2021 and have just been told that it could take up to 35 business days from being added to the refund list!! As we were only added at the end of January, we’re still looking at up to a 5-6 week wait. How is this reasonable customer service?
Thank you, however we can't see the case number, only "###". Since the case number can be viewed only internally, you can post it here, it's alright. Let me know once you have it please.
Hi, I didn’t add the ###, the numbers were complete when I added them. I’m assuming this is an automatic change when posting - can you tell me how to add without this happening?
Thanks for your patience. I've checked on the case and it seems it's been assigned to our senior support team. We've notified them of your email, once they're able they will reply in there. Please keep your conversation with our support team on chat as it's out of our scope of support now and there's nothing more than the senior support team that we can do for now. Thanks for understanding. Have a good one!
