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Need help with setup? Troubleshoot common Nest Thermostat problems
Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...
NEST no wires detected, C wire has no power
We had a local company’s HVAC system and thermostat. They only had red and white coming to their thermostat. I installed the nest and connected all the wires as needed, matching nest wires and labels with condenser wires and labels. It keeps saying n...
Error H72 - support person asks to test using multimeter which I don't have!
My Nest 3rd Gen Pro thermostat starting showing an H72 error today morning. On contact the Nest support team over a phone call, I got told that I need to check the power to the thermostat using a multimeter, almost assuming that I would have a multim...
Heat Link is eligible for a replacement by Nest
My thermostat’s Heat Link is eligible for a replacement by Nest, but unfortunately BOXT are not in Northern Ireland.I currently have no heating Can someone please advise ASAP @everyone
factory resset
Hi All!One of my thermostats was offline. Per instructions I found here......1. Removed from the app2. Tried to reinstall. (couldn't be located)3. Attempted factory reset and received "equipment error. account disconnected"Anyone know how to fix this...
Nest Thermostat Error Logs Don't Exist?
I'm not sure if this is just another incredible oversight by Google, or if it just goes to show their priorities are in information gathering and not the customers' needs!Yesterday my Google Nest Thermostat had an error code on it. I went to get my p...
nest will not connect to wifi
I received a new router and now my Nest will not connect to Wifi
Help installing thermostat
I need advice on how to wire my system to my new nest Learning Thermostat V3. These are photos from my system circuit board, wire splices going to thermostat location and outdoor compressor, and existing thermostat wiring. Thanks for any advice on if...
locks up when I try to pick thermostat location in home
I can connect to the app on my phone but when I get to the location in home screen the app locks up and won't let me continue and I have to close the app.
Transferring ownership to new home owners
Hi,I need to transfer ownership of the Nest thermostat to the people who bought the house last month. My understanding is that, as long as the account is linked to me, the new home owners are unable to program the device on their own.The issue is tha...
Nest is offline. I'm not home. Why can't Nest show me my model type by inputting serial number?
I'm out of town and my Nest thermostat is offline. It also looks like software was last updated May, 2022. I'm trying to troubleshoot remotely, but I can't tell which generation or model I have. Everything online makes you look physically at the Nest...
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