Cancel rush hour rewards

[jjvp1985]

Need to cancel rush rewards 

[Booagg]

I've been trying to cancel for months. They even stopped responding to my ticket. Nobody on the Google Nest team knows how to unenroll (or perhaps they do know but are incentivised not to - who knows?)

[nerys]

Hello everyone,

Thanks for posting in the community!

I understand this must be frustrating for both of you. Whether you're having trouble canceling your Rush Hour Rewards or experiencing difficulties with our support team. Don't worry; we're here to help!

My team would like to know more about this situation you both are experiencing. When you get a chance, please fill out this form. Let me know when you’re finished. From there, we'll contact you via email.

In the meantime, if you have more questions for me, feel free to reply to this post. I'll be happy to assist further! 

Best regards,

Nery.

[Booagg]

I've completed your form.  I hope you're able to help.

Kind regards

[nerys]

Hi @Booagg,

Thanks for taking the time to fill out the form! We'll contact you soon via email to discuss more details about canceling your Rush Hour Rewards.

In the meantime, if you have more questions for me, feel free to reply to this post. I'll be happy to assist further! 

Best regards,

Nery.

[nerys]

Hi @jjvp1985,

We haven’t seen your form submission come through. Were you able to access it alright? Let me know if you’re running into trouble or still need our help!

In the meantime, if you have more questions for me, feel free to reply to this post. I'll be happy to assist further! 

Best regards,

Nery.

[jjvp1985]

What form do I need to submit’?

[moralesvicente]

Hey jjvp1985,

To expedite assistance, please complete the following form. A dedicated specialist will subsequently contact you via email to provide the necessary guidance.

Best regards,

Daniel

[nevenpetrov2]

Yes, please cancel it.

[chaconmorales]

Hi nevenpetrov2,

Thanks for reaching out to the Community. I understand that you want to cancel the Rush Awards Rewards program. But no need to worry, help is here.

To assist you better, we'll need some additional information. I'm sending you this form where you can provide all the necessary details and also please fill out all the information required.

Once you've completed the form, please let me know. This will allow us to investigate the issue further and find a solution.

Best,

Mario

[chaconmorales]

Hi nevenpetrov2,

We've received your form and appreciate the details you provided. Please keep an eye on your email, as someone from my team will contact you shortly to help. If you have any questions or concerns in the future, feel free to reply to this post.

Regards,

Mario