09-03-2024 06:38 AM
I have my sleep schedule on my thermostat to increase the cooling to 78 at 11 pm. I invariably wake up around 2 or 3 with it freezing cold and the air conditioner still running. My ap still says its set to 78, but it is still cooling. I have uninstalled the ap and reinstalled, taken off the sleep cycle completely, and done a factory reset. No matter what I do, Nest is determined to make it freezing, no matter what the schedule says it is supposed to do. I can't increase the temperature in the middle of the night, because its already there but the air conditioner doesn't care. The only thing that has worked so far, is to change it to heat when I wake up in the middle of the night. I have talked to Google support twice, which didn't help. Now I can't even get a phone number. Meanwhile, my electric bill is going through the roof.
09-06-2024 02:17 PM
Hi, @GrandmaPirate,
Thank you for reaching out to the community. I apologize that the thermostat is not following the programmed schedule for the night. Thank you for all the steps you've taken. I appreciate your effort. I'm happy to help you find a solution.
To identify the best course of action, please provide me with the following information:
Keep me posted.
Best regards,
Ana