Update phone number on old nest acct

[Kphughes]

I am trying migrate my nest account but don’t know my password and when I try to change it the verification code is sent to an old phone number. 

[Markjosephp]

Hello Kphughes,

I'm sorry for the late reply and for the issue you're having accessing your account without a verification code. Let's sort this out.

If you no longer have access to your registered phone number used for the 2-step verification, you might be locked out of your account. This step can be temporary. But please try to get access to your registered phone number for the 2SV from your mobile service provider so you can change it to your preferred number.

Let me know if that works.

Regards,

Mark

[Markjosephp]

Hey there,

I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Thanks,

Mark

[Markjosephp]

Hi Kphughes,

I'm checking in to make sure that you've seen my response. Please let us know if you have any additional questions or concerns before I lock this thread in 24 hours. 

Thanks,

Mark