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W5 Error

RM6
Community Member

Hello, 

I’ve had my Nest Thermostat for months with no issues. Today, it needed to be charged so I charged it with a USB. After it was charged, I put it back on the plate and have had issues connecting with the Wi-Fi. I’ve reset it and followed all the trouble shooting steps and nothing has worked. The Nest works but can’t connect to WIFI.  Has anyone else had this issue? Do I need a replacement? I have attached a photo of the message.

034E72EA-9E1D-443C-A986-CD6547440A33.jpeg

Thanks!

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