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W5 error code on Nest Thermostat unresolved with restart

Mendelspeas
Community Member

I have a Nest Thermostat (Display 3.6, Backplate 5.4, last updated 10/26/21) that has not been able to connect to wifi for 13 days. It had previously been working for over a year. It is giving me a W5 error code. Followed suggested restart without successfully connecting. Router (Nest mesh seond gen) is working fine and visible to all other devices in the home. Any suggestions?

2 REPLIES 2

LibbyCP
Community Member

Having the same issues and can’t seem to get any useful responses to resolve the issue.

Avkod
Community Member

Having the same issues and can’t seem to get any useful responses to resolve the issue.