W5 error, help!

[Singhfx]

All of a sudden after a few months, w5 error has come. Cannot connect to WiFi so app is useless. Whole point was to use my phone to control my heating!

[SoriaD_]

Hello @Singhfx 

Thanks for reaching out to our community about this W5 error. I'm so sorry to hear about this situation. Don't worry, I'm here to help you with it.

Let me ask if you tried to perform a reset on your thermostat. If yes, and the messenger is still there, please Fill Out This Form to contact our specialist team. We are going to determine the best solution for you.

Keep us posting about your situation; I'm happy to find a solution for you.

Best regards,

Douglas.