W5 error

[Christine36]

I have a w5 error, we have not been able to connect to the wifi in a long time, i have restarted the thermostat, rebooted  it, as well as the router. And still get a w5 code... it cannot find my network at all I need a persons assistance. I have version 6.1.1-21 Thank you. I am connected to my nest app but cannot control the thermostat bc of the wifi issue. HELP 🙂

MAC address 641666bc7d29

[MelbaDT]

Hey Christine36, 

Thanks for reaching out and I'm sorry to hear about your thermostat. 

What specific Nest thermostat do you have? Have you tried manually restarting it if the code disappears? If not yet, it is best to start from there. Here's a guide: https://goo.gle/2KkSrC1

Keep me posted. 

Best, 

Melba

[MelbaDT]

Hey there, 

Checking back in — how's it going with your thermostat? Still need help with it?

Best, 

Melba

[MelbaDT]

Hi, 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 

Melba