Warranty Process

[RPM2026]

Trying to process warranty claim, 4 Gen thermostat, but after completing the flow to include personal info and SN, and decision for call back or Chat, error message pops up saying problem with screen refresh.  No change, endless loop.

No other way apparently to request support or warranty claim.  Getting chilly her, so need to resolve ASAP.

Thoughts?

• Nest Learning Thermostat 4th gen purchased direct from Google Store. Never completed setup / not on network. Charged on USB-C wall charger for multiple hours—stays solid yellow and never boots. Mounted on wall with R/W/G/Y wiring; restart attempt unsuccessful.  Been working successfully since October 2025.

[David_K]

Hi @RPM2026 

1. Go to Contact Us - Google Nest Help.
2. Select a category / product family, and type in a brief description of the issue, then click "Next".
3. Click "Other".
   1. If you're signed into your Google account, select the affected device from the dropdown. If you don't see the affected device listed or you're not contacting about a specific device, select "My device is not listed".
   2. If you're not signed into your Google account, you won't see the device selection dropdown.
4. Enter the serial number of your device (if applicable), then click "Next step".
   1. If you're signed into your Google account and have open cases, you'll see these listed. If you're contacting about a different issue, click "Next step".
   2. If you're not signed into your Google account, you won't see this step.
5. Review the available help resources, and if none resolve the issue, click "Next step".
6. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

[RPM2026]

Did all that,  form failed. 

finally found other number and got it resolved by phone.