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Warranty Replacement part for thermostat has not been received, ordered `10-14

MGail
Community Member

‎10-30-2023 01:14 PM

I am in near freezing weather in Oregon during the nighttime.  I ordered a replacement part for my broken thermostat with a Google representative over the phone on 10/14.  I received RMA paperwork but it says do not return the defective part until the replacement is received, and I have not received it.  I am elderly and COLD.  It is terrible that Google cannot give us a live person to talk with.   

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Markjosephp
Community Specialist
Community Specialist

‎10-30-2023 03:34 PM

Hello MGail,

 

I'm so sorry to hear that your thermostat isn't heating up in this freezing weather. I know how important it is to have a warm home, especially when it's cold outside. I'd be happy to take a look into this for you.

 

Can you share with us your support ID number? This is for me to check the status. You can also try to contact us for urgent help.

 

I'll look forward to your response.

 

Regards,
Mark

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