Warranty claim follow-up for the next step to replacement?

[yongoh]

I just submitted a warranty claim for a broken (no charging) NEST Learning Thermostat and was informed I will be contacted,  I did not get any follow-up email or phone call and I would like to know how soon someone will get back to me for the next step as I don't have any AC working for our main living areas.

[zoeuvre]

Hi yongoh, 

Thanks for reaching out to us, and I'm sorry to hear about the situation. Do you have the Case ID for the warranty claim? If you can provide that here, I'll look it up and see how I can continue to help you here. 
 

Best

Zoe

[yongoh]

Thanks, Joe for your prompt reply.  Here is my case number: 8-4368000034574

I was able to call GoogleNest support center today and was told that my warranty is void because I said I opened the thermostat backplate to see if I can replace the battery.  Is there any venue to get a warranty replacement for the broken unit even with my good intention to fix myself?

[zoeuvre]

Hi there, 

Thanks for the follow-up information. I understand that you wanted to know the replacement options for your Nest Thermostat, but disassembling the thermostat could cause failures in its hardware and functionality. You can check out this article for more details.

In this case, I recommend that you purchase a new one. Check out the available thermostats we have by clicking this link. You could also go to the Special Offers tab to check for bundle offers and rebates. Also, I will be locking this for 24 hours if we don't hear back from you again. Feel free to start a new thread, and we'll be happy to help.

All the best,

Zoe