11-16-2021 10:21 AM
My thermostat that is a year old became unresponsive. I worked with Google in a chat session for over an hour trying to fix and was unable to. I then had to call my HVAC to come look at the issue. They said the entire system is working fine and narrowed it down to an unresponsive thermostat. They have temporarily installed a honeywell until I can warranty out my thermostat which I am trying to do now
11-16-2021 10:44 AM
Hi fastdraw23,
If your thermostat is still under the warranty I would advise to get back with the Google support chat and let them know the HVAC person narrowed it down to the thermostat.
12-08-2021 12:01 PM
Hey fastdraw23,
Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Best regards,
Jake
12-10-2021 10:36 AM
Hey fastdraw23,
I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.
Best regards,
Jake
12-13-2021 11:50 AM
Hey fastdraw23,
It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post.
Best regards,
Jake