What does "Your A/C system likely failed to cool your home" mean for homes with multiple thermostat

[craignewmark]

We have about six zones, with cooling running in three of them. 

We'd expect the heat to rise in the zones that are not being cooled, possibly resulting in a house zone average that shows heating. In that case, no problem with the message.

If not the case, what does the message mean? 

Very specifically, does the message reflect the average of the zones, or something else? 

Thanks!

[GabrielaG]

Hi @craignewmark,

Thanks for reaching out to the community. I'm sorry to hear that your Nest Thermostat is failing to cool your home, but there's no need to worry; I'm happy to help you right now.

• What type of Nest Thermostat do you have?
• Did the issue happen during installation or after installation?
• What other strange symptoms have you experienced since the problem started?
• Are there any error messages? If so, what are they exactly?
• Can you please send me a picture of the Nest Learning Thermostat wiring?

Any additional details you can provide will be helpful.

Best regards,

Gabriela

[craignewmark]

Gabriela, thanks, but I'm asking a simple question, not for diagnosis. 

What does that message mean? 

Thanks!