When I add entry key into app, it doesn’t move forward

[Doporto1]

When I type in entry key on my app, it gives me no option to move forward on set up

[tajennifer]

Hi Doporto1,

Thanks for posting. I understand that the app is not letting you move from the entry key screen while you are setting up your Nest thermostat. Don't worry; help is here. 

Here are some steps that you can try:

1. Close the app window of the app on your phone.
2. Make sure Wi-Fi and Bluetooth are both turned on.
3. Open the app again.
4. On the Nest app home screen, tap Settings.
5. Tap Add product. The app will switch to a camera view to scan the thermostat’s QR code.
6. On the thermostat, press it to open the quick view menu and tap the Settings.
7. Turn the ring to select the Nest app and press to open it.
8. Select a QR code. Your thermostat will show you a unique QR code to scan with the app.
9. Follow the remaining steps in the Nest app.

If that does not solve the situation, you can try:

1. Uninstall the Nest app.
2. Restart your phone by turning it off and on again, then reinstall the Nest app from the app store.
3. Factory reset the thermostat (just to make sure it's at the setup stage cleanly for this attempt).

Please let me know how that goes. I'll be waiting for your response.

Best regards,

Jenny