Forgot PIN and don't have access to app and can't change to heat mode on thermostat

[Steve30]

I can't access my thermostat, tried resetting it but can't do so as I don't remember correct PIN and don't have access through the app.  I've read that you can get to some files if you connect to a PC but I can't seem to get the PC to recognize the thermostat (PC will recognize other USB devices).  I have windows 11 if that helps.  

[Looser0]

Make sure your PC is on Bluetooth and ur home wifi. Get close to your nest thermostat, make sure thermostat is hooked up as if it is working

[tajennifer]

Hi everyone, 
 
Thanks for posting. @Looser0  Thanks so much for helping out by sending information to get a better connection for trying to unlock the Nest thermostat. That's definitely helpful for the community!

@Steve30  I understand the frustration that this situation may cause. The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there. 


Best regards,

Jenny