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Forgot PIN on thermostat, locked out

jwlyon1982
Community Member

I have two Nest Learning thermostats. Both of them are saying I have a PIN set up for security. I recently got a new internet provider, so I had to reset all my Google Home stuff. I removed the thermostats from the Nest app, and now I can't get back in to reconnect them because of a PIN that I don't have. Can someone please assist? Thanks.

2 REPLIES 2

Martha76
Community Member

I am in exactly the same situation BUT my house is pumping out heat to the tune of almost £750 lost in oil!!! I cannot unlock it am dripping in sweat temp is 28°C! Please help, I removed the thermostat from the nest app but still no good as heat is pumping! 

tajennifer
Community Specialist
Community Specialist

Hi everyone, 
 
Thanks for posting. I'm sorry to know about the situation that you are experiencing with that Nest Learning Thermostat that is locked. I understand the frustration that this situation may cause. The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there. 


Best regards,

Jenny