Forgot PIN on thermostat, locked out

[jwlyon1982]

I have two Nest Learning thermostats. Both of them are saying I have a PIN set up for security. I recently got a new internet provider, so I had to reset all my Google Home stuff. I removed the thermostats from the Nest app, and now I can't get back in to reconnect them because of a PIN that I don't have. Can someone please assist? Thanks.

[Martha76]

I am in exactly the same situation BUT my house is pumping out heat to the tune of almost £750 lost in oil!!! I cannot unlock it am dripping in sweat temp is 28°C! Please help, I removed the thermostat from the nest app but still no good as heat is pumping! 

[tajennifer]

Hi everyone, 
 
Thanks for posting. I'm sorry to know about the situation that you are experiencing with that Nest Learning Thermostat that is locked. I understand the frustration that this situation may cause. The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there. 


Best regards,

Jenny