When will we get discount codes for upgrading the thermostat due to discontinuation of app support?

[beelzenuts32381]

Does anyone know? I got an email with a vague “we will be reaching out…@ but no idea when. App support is done in 6 weeks. 

[adrian109]

I moved house and inherited a soon to be discontinued thermostat.  I've only just found out that it will be discontinued next month when I opened up the Nest app.

I've not received an email about the discontinuation nor an offer for a discounted newer model.

I'm not even sure whether it will be me or the previous owner that will get the email, I'm hoping it will go to my email address as the device is now registered in my Google account.

[DeboraJ]

Hi folks,

Thanks for reaching out to the community! I understand you have some questions about when you'll receive the upgrade code for your discontinued thermostat. I can definitely help with this.

Before we move forward, I need a little more information:

• Where are you located?
• What is the model of your thermostat?
• Is the device active on your Nest account?

Once you provide this information, I'll be more than happy to assist you.

Best regards,

Debora

[beelzenuts32381]

Thank you for reaching out. I actually ended up getting what I needed from support.

[Rewana]

I am located in Southern California, I have the 1st Gen Nest E model, It is still active on my Nest account.

[DeboraJ]

Hi @beelzenuts32381,

I'm happy to hear that you've already received an answer from us! Remember, you can always reach out if you have any other questions. We're happy to help.

Best regards,

Debora