Hi @Millymcgraw1,
Thank you for contacting this community! I understand that you're wondering where you can get a free Nest Power Connector for your Nest Thermostat.
Regarding this, we receive information on whether our system needs one during the setup process for the Nest Learning Thermostat or Nest Thermostat in the Google Home app. We'll be notified if our system requires this component.
To help you with this, I'd like to ask a few questions:
- Could you please provide the specific model of your Nest Thermostat? You can check the help article How to tell which Nest thermostat you have in case of doubt.
- Did you receive a message in the Google Home app or an email indicating that your thermostat needs a Nest Power Connector?
- Are you experiencing any power-related issues with your thermostat, such as the battery draining, Wi-Fi repeatedly disconnecting, or error messages appearing on the screen?
Please feel free to share any additional details you think might be relevant.
Best regards,
Eduardo
