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Where do I get the file to download to my nest thermostat to restore to factor settings?

jdburton333
Community Member

‎10-15-2023 04:22 PM

Where do I get the file to download to my nest thermostat to restore to factor settings?  I do not have the pin and the person that knows the pin is no longer around.

 

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Lance_L
Community Specialist
Community Specialist

‎10-15-2023 06:51 PM

Hello jdburton333,

 

Thanks for reaching out to the Community.

 

I’d be happy to help you with your Nest thermostat. Let’s check it out.

 

A few questions: what model of Nest thermostat do you have? Is there an available personal computer (Windows, macOS, or ChromeOS) and a USB cable that you can connect to the back of the thermostat display?

 

If you have the Nest Thermostat E or the Nest Learning Thermostat (2nd gen and 3rd gen), follow the steps below:

 

  1. Remove the thermostat display from its base.
  2. Insert the USB cable into the USB port on the back of the thermostat display, and attach the thermostat display to a computer with the use of the USB cable.
  3. Locate and open the folder or icon for the Nest device that should appear on the computer screen. For macOS, open the Finder icon or press the cmd key + search bar to locate the Nest folder.
  4. If the Nest folder or icon doesn't show up, use a different port, USB data cable, or computer, if available. Another option is to restart the computer.
  5. Open the Nest folder and check if the technicalinfo.PLIST file is visible.

Let me know how it goes.

 

Best,

Lance

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