White screen

[Jlew]

My nest thermostat gen 2 was knocked off the wall and now it only shows a white screen.  Is there any way to fix this?  It still detects motion and I can change the temp from the app, but I’d like to get the screen working again…

[zoeuvre]

Hi Jlew, 

I'm sorry to hear about what happened, but thanks for reaching out. No worries, we'll check this out. 

A few questions: Is the product new, or has it been installed or working for some time? Did you accidentally damage the device? Did you drop the device, remove the cover, or disassemble it for any reason?

I'll look forward to your response. 

Best,

Zoe

[Jlew]

It is not new.  It just was knocked down by accident so I imagine something came loose or was damaged on the impact.  I haven’t taken it apart.  I could see the blue temperature trying to come up at first but now it only shows blank white.

[zoeuvre]

Hi there, 
 

Thanks for the information. Can you send us some photos to help us better understand the situation and get a glimpse of what the damage looks like? You can reply and attach your photos here. Once I receive your photo reply, we can continue to discuss your options.

Regards, 
Zoe

[zoeuvre]

Hello Jlew, 

I wanted to check and see if you managed to see the information I shared. Please let me know if you have any questions from here. I would be happy to assist and make sure you are good to go.
 

Thanks,

Zoe

[Jlew]

 

[Jenelyn_O]

Hi there,

Thanks for sharing the photo. We'd like to check it further. Could you please fill out this form and let me know once you're done? 

I appreciate your help, Zoe.

Best,

Jenelyn 

[Jenelyn_O]

Hi Jlew,

Checking if you were able to fill out the form. Please let us know once done.

Thanks,

Jenelyn

[EmersonB]

Hello everyone,

@Jlew, we got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. If you have any questions or concerns, feel free to create a new thread as I will be locking this thread after 24 hours.

Thanks for answering, Zoe and Jenelyn.

Regards,
Emerson