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Why Can't I Earn Leafs?

MeganMcVay
Community Member

I know I didn't select the right labels, but there were no labels for what I want to know...

My app AND the device show leafs when I have my thermostat on a high temp mid-day, but my account says I've never earned any leafs... ever...

 

What's up?  What am I doing wrong?

 

Thanks!

1 REPLY 1

tajennifer
Community Specialist
Community Specialist

Hi MeganMcVay,

 

Thanks for posting. I'm sorry to hear about the situation that you have with your Nest Thermostat and how to save energy with your Nest Renew subscription. But don't worry, I can help.

 

To provide the specific information, I'll need to ask you a couple of things:

  1. Which Nest thermostat model do you have?
  2. Are you currently enrolled in the Nest Renew subscription?

Here are some helpful resources that might be useful in the meantime:

Please let me know if you have more questions, I'll be more than happy to help.

 

Best regards,

Jenny