Why Can't I Earn Leafs?

[MeganMcVay]

I know I didn't select the right labels, but there were no labels for what I want to know...

My app AND the device show leafs when I have my thermostat on a high temp mid-day, but my account says I've never earned any leafs... ever...

What's up?  What am I doing wrong?

Thanks!

[tajennifer]

Hi MeganMcVay,

Thanks for posting. I'm sorry to hear about the situation that you have with your Nest Thermostat and how to save energy with your Nest Renew subscription. But don't worry, I can help.

To provide the specific information, I'll need to ask you a couple of things:

1. Which Nest thermostat model do you have?
2. Are you currently enrolled in the Nest Renew subscription?

Here are some helpful resources that might be useful in the meantime:

• "How Nest Renew Works"
• "Nest Renew Subscription Details and Enrollment"

Please let me know if you have more questions, I'll be more than happy to help.

Best regards,

Jenny