12-07-2021 08:28 PM
12-08-2021 04:19 AM - edited 12-08-2021 04:21 AM
My thermostat intermittently stops turning the heat on, house gets cold
12-09-2021 07:27 AM
6.2-22 is the issue. Google needs to update ASAP.
12-09-2021 06:17 PM
My thermostat stopped letting me manually turn up the heat. This has happened twice now. I have tried everything. The thermostat says hours to heat. Google said they would send me another one but it takes 5-7 days and I have to ship mine back to them first. That's terrible! They told me I have to buy another thermostat while waiting for a new one. That's not very customer friendly.
12-13-2021 02:53 AM
I have had my two nest units for over a year and they have worked fine however now I am having the exact same issue with both not heating at night. It seems that the firmware/software upgrade to 6.2.22 may be the issue. I have tried everything to fix it. It is not a hardware issue as I have had the maintenance guy out to check both units and when he puts the old thermostats back on they work fine but when they switch back to the nest I am having this issue with not heating at night. It never seems to reach the temp it is set for. I have them set for 70° and although the thermostat stays orange as if it’s heating the temperature slowly drops and it says 2+ hours to reach 70°. And just continue drop during the night.