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Why is the nest app showing different daily use than the home app?

rgaila
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster: Julia Lopez 8380 

For 3 days i got different daily use in the how app than the nest app. Now they are both working. I waited to see if  they would synchronize and they did but i don't know which one is accurate
 
1 REPLY 1

rgaila
Community Specialist
Community Specialist
Hey Julia,
 
I wanted to jump in and see if I can provide you with some more details. We're currently aware of an issue with the Nest thermostat Energy History inside the Nest App. Affected customers will see a "No usage" message indicated. We're working on resolving this issue as quickly as possible, and truly appreciate your patience as we get this resolved. If you have any other questions, please feel free to reach back out at any time. 
 
-From  Jake K, Community Specialist.