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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
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Nest thermostat replacement lost

My 2 year old Nest thermostat stopped connecting to my WiFi. Called customer service. They sent a replacement to an address I lived at 5 years ago. I gave the rep my new address, she repeated it and still sent it to the wrong address. Have a case #. ...

DonC1 by Community Member
  • 37 Views
  • 2 replies
  • 0 kudos

Nest thermostat is literal garbage

I am currently on my second Nest Learning thermostat. My first one was replaced by Google due to an inability to connect to WiFi.My connection dropped again a couple of days ago and I can’t get it back. I contacted support and their solution was to p...

CJB47 by Community Member
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  • 0 replies
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Don't recommend Nest Thermostat E

Bought two Nest Thermostat-E years ago. Installed both at the same time; each controlling different floors. One working perfectly; no issues. 2nd blinking green and orange, no longer "wakes up" when you walk by. Supposed to indicate battery issues (h...

PL3 by Community Member
  • 33 Views
  • 0 replies
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nest E goes offline randomly

I have a Nest Thermostat E in garage area that is heat only. In the last few months it randomly goes offline even though no wifi issues in the house. I have charged the unit. There is no C wire. Any thoughts?

EWV by Community Member
  • 27 Views
  • 0 replies
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Turned off ipv6 and voila!

After almost 6 months of my Nest thermostat and Nest Hello doorbell not connecting to my Google Nest or Home apps I have finally cracked the code!I’m in the UK using a full fibre Community Fibre 3GBps connection. On a desperate hunch, I turned off IP...

Thermostat no longer sees wifi to reconnect

My 3rd gen thermostat is no longer connected to home wifi network and Nest app now says offline. Been working well for year plus beforehand. Nothings changed in terms of BT FF broadband, smart hub etc.Followed all the advice on trouble shooter but no...

Beepee by Community Member
  • 79 Views
  • 3 replies
  • 1 kudos
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