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Worse customer service

Rbg
Community Member

I have been trying to replace my not working thermostat after only couple of months and google can’t get me a replacement for more than two months now. This is the second one that broke in couple months. While I got the first one replaced, I was charged even though I sent the broken one (and they have it in record). I. Any get my money back. 
Has  anyone had nightmare issues with google nest customer service?

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