Worst customer service I’ve ever experienced

[Natedawg77]

I’m being ignored by Google support on email, so hoping I get some answers here. My Learning Thermostat’s WiFi stopped working. Which I hear is a known problem. You sent me a faulty replacent and Xi and I went through multiple steps of troubleshooting which didn’t fix the issue. Sent replacement back right after, and Google decided to charge my credit card for the replacement item since they didn’t get it back in time. What kind of company does this. I haven’t back multiple emails for the last week which have been ignored. I will never by another Google product and will continue to tell everyone I know to do the same. Apple would never treat their customers like this. 

[srikantaggarwal]

My thermostat wifi stopped working too in 4 months of my purchase and on asking for a replacement, I am being sent a 4 year old refurbished device!

[Frustratedddd]

Sadly Google do this all the time, and have done for years!! I sent my doorbell back for replacement, and have never seen it since! I went back and forth for months, and to this day never have seen the doorbell again! Google £150 up, me nothing.

Search my early posts, and you will see so many people have  said the same as you.

Regarding Apple, don't kid yourself, they are in the same league. Apple were told to pay thousands for slowing down users iphones.

Looking for an answer on here might help, but this is a community forum, not Google main stream.

[Markjosephp]

Hello everyone,

Thanks for bringing this to our attention. I'm jumping in to see how I can help.

@Natedawg77, I'm sorry for any lapses in communication and service that you may have encountered and the subsequent support interactions. I understand how frustrating it can be when faced with technical issues, especially when the resolution process does not meet your expectations. To expedite the resolution process, please provide us with your case number or any relevant information that will help us locate your support history. 

@srikantaggarwal, could you give us your case number or any relevant details so that we can promptly address this matter and find a suitable resolution for you?

@Frustratedddd, thank you for sharing your experience, and I'm sorry to hear about the challenges you faced with your doorbell replacement. Your feedback is crucial to us, and I understand the frustration caused by the prolonged resolution process.

Best regards,
Mark