faulty heat link refund

[Leevespa]

hi, ive been waiting 5 months for a refund for my faulty heat link, google constantly lie and say its on the way but still nothing, ive tried every avenue possible to get my money back but still nothing 

[AnaM]

Hey @Leevespa,

I'm sorry to hear about your situation. Let me have look and see if I can help. Can you give me the case number?

[Leevespa]

ok so it's 4-7006000032044

[AnaM]

Thank you. 

I've had a look over your case and it looks like you are in touch with the Senior agents via email. I'm sorry about the delay, but you can rest assured that it will get resolved. It would be best to discuss with the Senior agents as they are the ones in contact with the Finance Team and also the ones handling your case.