forgot my pin and no app to unlock thermostat?

[mari9cg]

I forgot my pin and I delete the unit from app. how can I unlock?

[RXShorty]

Hi @mari9cg 

I found THIS topic with the same issue.

Try reaching out to Nest support to get this fixed. 😊

[mari9cg]

okay, let me reach Nest support.  

thank you

[Jenelyn_O]

Hi there,
 

Thanks for reaching out. I just want to check if you were able to get in touch with our support team with regards to your Nest Thermostat. Please let me know how it goes.
 

I appreciate your help, @RXShorty.
 

Best,

Jenelyn

[Jenelyn_O]

Hi folks,

Checking if you still need help. Please let me know, as I'll be willing to assist you further.

Thanks,

Jenelyn

[zoeuvre]

Hi mari9cg, 

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you run into any more issues in the future, please feel free to create a new thread.

Thanks for youyr help, @RXShorty and Jenelyn. 

Regards, 

Zoe