have tried all of the troubleshooting to fix a w5 error on my thermostat but it doesn't work help!

[rgaila]

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Original Poster: Katrina Nolan 

I have tried resetting, re-entering wifi details etc but it still doesn't seem to connect to the wifi - I saw an earlier post about the same problem where they said they would contact the posters directly.  Hopefully someone will be able to do the same for me please ...

[rgaila]

Hi Katrina, 

Sorry to hear about your connectivity issues! I can totally get how frustrating it is to have your WiFi drop. I'm happy to look into this for you.

I have reached out to you via private message for more details. Be on the lookout for an email from Google Nest Support. 

Meanwhile, I will be closing and locking this thread. If there are any other new questions you have, please feel free to make a new thread. Thanks! 

-From Ai, Community Specialist.

[Dandre11]

I’m having the same issue. I’ve done all the troubleshooting step and my best thermostat is still giving a W5 error 

[MelbaDT]

Hey Dandre, 

Sorry to hear about what you're going through with your Nest thermostat as well as for the delayed response. Let's check on this further. 

A few questions ― what type of Nest thermostat is this? Could you provide a rundown of the steps you've already tried just for us to cover all the bases? Also, could you provide a photo of your thermostat display showing the code you're getting? 

Best, 

Melba

[MelbaDT]

Hey there, 

Checking back in — still need our help?

Best, 

Melba

[MelbaDT]

Hi, 

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Best, 

Melba