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home.nest.com settings for learning thermostat suddenly not showing

OEE
Community Member

The web browser controls for my thermostat suddenly goes on the blank blue screen when i click on settings (the gear icon on the top right corner). All basic controls seem to work fine (changing modes, temps, sensor selection, schedule, etc.) App (not web browser) controls and settings on android devices work normally. I rebooted the thermostat, cleared browser history from home.nest.com and still have the same problem. I havent had this problem until around two days ago. No need suggesting to use Chrome browser or some other, it had been working fine with Firefox before this.

this is all that shows after clicking gear iconthis is all that shows after clicking gear icon

1 REPLY 1

Markjosephp
Community Specialist
Community Specialist

Hello OEE,

 

I'm sorry to hear that you're experiencing issues with the web browser controls for your thermostat. Since you've already taken some troubleshooting steps like rebooting the thermostat and clearing browser history, it seems like there might be a specific issue with the web browser interface.

Considering that the app controls and settings on your Android devices are functioning normally, it indicates that the problem may be isolated to the web browser interface. If you haven't already, you might want to check if there are any recent updates to your browser or if there are any browser extensions that could be causing conflicts.

Another thing to try is accessing the thermostat settings from a different web browser on your computer, just to rule out any browser-specific issues. Even though you mentioned not wanting to switch browsers, this step can help identify if the problem is indeed related to the browser or if it's a more general issue.

If the problem persists, it might be worthwhile to try via the incognito window and enter your same credentials. Be sure to login with the same email account associated with your Nest Thermostat. Let me know if you still need help.

Best regards,
Mark