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hot water icon is showing in the wrong thermostat

rony40000
Community Member

I am having three zones EPH heating ... zone 1 is for for water boiler ( system boiler) ..zone 2 is for ground floor radiators and zone 3 is for first floor radiators ...The old control panel was having three zones options 

 

now I have installed  google 3rd generation  2 thermostats in order to control my 2 heating zones and the hot water (system boiler- also treated as a separate zone)...

 

so one heatlink is mapped to zone 2 heating  and hot water and anather one is mapped to zone 1 heating....

 

Now the thermostat which is mapped with only zone 1 heating is showing the water icon ( system boiler + heat with on/off+ hot water  with on/off) but water boiler is not getting turned on and the thermostat which is mapped to zone 2 heating and hot water is not having hot water icon and showing ( system boiler heat + with on/off) ... My two heating ones are working fine with the two thermostats...How I can resolve this issue?

2 REPLIES 2

AlexD
Community Specialist
Community Specialist

Thank you for all the information provided @rony40000 . I would be happy to try and assist you with this.

 

From your description it sounds like the thermostats were set up incorrectly. No worries, that's an easy fix. 

 

All you need to do is go on each thermostat to Settings> Equipment> Pro setup. There you'll select system boiler or other, for the one that controls only the heating, and on the hot water control page you'll make sure it's set to "Not connected". For the one that should control the hot water you'll also select system boiler or other but on the hot water control page set it to "On/Off". Once done, you should be good to go. 

AlexD
Community Specialist
Community Specialist

Hi, I wanted to check in. Did you see my last message? Keep me posted.