nest app won't load on my Samsung Android

[nvjane]

My nest thermostat will simply not load on my Android. It started a few days ago after I did an update on my phone. I have tried everything, opened a support ticket and still nothing. I've uninstalled - reinstalled the app, the thermostat and still nothing. I got it to work for a day but again it isn't working and I didn't do any additional updates to it.

Has anyone experienced same? I have a Samsung Galaxy S22 Thank you for anything you can suggest.

[Najia786]

Same issue. It won't load on my android and can't get help from Google. Not sure what to do..

[aatienza]

Hey folks,

I'm sorry for the trouble. To confirm, were you able to check if the date and time settings on your phone are correct and automatically set? Could you confirm if your Google Home app has permission to use your phone's location? Check for any available OS update. Also, try to sign out and sign back in to see if that helps.

Looking forward to your response.

Thanks,

Archie

[Markjosephp]

Hi there,

Thanks for assisting, Archie.

@nvjane and @Najia786, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best,

Mark

[Markjosephp]

Hello folks,

I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we lock this thread in 24 hours.

Regards,

Mark

[Najia786]

Hi Mark, yes,  this is still an ongoing issue. The app just won't load. 

[Najia786]

Hello,  I've tried all of that and have uninstalled and reinstalled the app the times but it won't work. It just stays on the same screen with "loading..." but never loads. I'm on a Samsung phone

[Markjosephp]

Hello Najia786,

Thanks for getting back to us, and I appreciate that you've tried to find a fix.

I'd love to know more about this. To isolate:

• What's the make and model of your phone?
• What's your phone's OS software version?
• Check for the Nest app version.
• Try switching between your Wi-Fi network and your mobile data network.
• Reboot your phone and router for at least 3 minutes to refresh.

Please let me know if that helps, or if the issue still persists.

Best,

Mark

[EdwardT]

Hi Najia786,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

[Markjosephp]

Hi Najia786,

It has been a few days since your last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post.

Regards,

Mark