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nest learning thermostat: the password has changed for the network

scott7
Community Member

i installed two thermostats today.  i added the first via the app, copy-pasted my network password into it, everything seemed to work... then it popped a message saying "the password has changed for the network <my network name>"  .  so okay, i "typed" it in manually via the nest.  it's working fine.

the second thermostat wouldn't connect at all (M15) until i brought it really close to the first one.  then, the same thing happened - it lost network connectivity with (and i quote) "the password has changed for the network <my network name>".  only with this one, with each attempt at "typing" it in, it does "connecting..." for a bit then back to "the password has changed for the network <my network name>".  i'm pretty sure i'm doing the password correctly - if i use a wrong one it fails with "failed to connect"

what's going on here?

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