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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 3998 Views
  • 0 replies
  • 5 kudos

Nest heatlink dead

Hello, My Nest heatlink suddenly died yesterday. There were no power cuts in my house. I have tried all the steps listed in the community posts (reset, power cycle, charge the thermostat, etc) but no joy--the heatlink is dead. The thermostat is out o...

Rene2023 by Community Member
  • 264 Views
  • 7 replies
  • 0 kudos

Nest thermostat

I was gifted a nest thermostat after purchasing my first home. I don't need to replace the thermostat I have. Is it possible to intall this one without wiring or replacing?

Problem with nest

The 3rd generation thermostat WILL NOT communicate with the nest home app. We have tried everything, including all troubleshooting tips on the web. Nothing works. Second problem the thermostat was using a c wire adapter for power. Manual operation wo...

W07834 by Community Member
  • 116 Views
  • 1 replies
  • 0 kudos

Nest Thermostat Offline - Please Help!!

I am having this exact same issue it appears many of you are also having. My Nest Thermostat is usable through the physical thermostat, but if I try to use it through the Google Home & Nest app it just shows "offline." Up until a few months ago it wo...

RFitz by Community Member
  • 247 Views
  • 3 replies
  • 0 kudos

Nest thermostat issues

Just today my thermostat has started going in and out of the menu on it own, doing the menu noise every time. it does it 3-5 times in a row then will stop for awhile then do it again. I’ve rebooted it, wiped it completely down with a damp cloth and s...

CoryD by Community Member
  • 116 Views
  • 1 replies
  • 0 kudos

Nest 3rd Gen heat link dead

Hello, my 3rd Generation heat link box is dead. I have been through all the supplied troubleshooting help including holding the button for 10 seconds for a reset. The unit doesn't respond at all. I've ensured it has power but no success. Nest serial ...

brianolo by Community Member
  • 891 Views
  • 24 replies
  • 0 kudos

Wiring configuration

Installed Nest Thermostat E… compatibility checker stated wiring was compatible but not working…included old thermostat wiring picture…any ideas???

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Djperry by Community Member
  • 266 Views
  • 5 replies
  • 0 kudos

Doorbell stopped ringing.

I am vision impaired and need a Customer Service phone number. My doorbell suddenly stopped working and I do not know how to fix it.

Nest thermostat

Hi, I brought a nest learning thermostat to replace our old ( ancient) thermostat in a property we just brought. The old thermostat is one that you can move about. So I brought a stand for the nest so we could pop it on the shelf. I've just had a boi...

Zo3 by Community Member
  • 198 Views
  • 4 replies
  • 0 kudos
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