Nest sensor offline issue

[Doug73]

My best sensor is displaying as ‘offline’. I have tried the steps in the ‘help’ article but did not work. What do I do?

[tajennifer]

Hi Doug73,

Thanks for posting. I'm sorry to hear that your Nest Sensor is going offline. I understand how frustrating this can be. Let's work together to solve this situation.

Please confirm if you tried with these steps: 

1. Try to move your sensor a bit closer to your thermostat. Sometimes it may pass the connection test during setup but will struggle to stay connected if it’s just a bit too far away.
2. Check objects like mirrors and refrigerators between the sensor and your thermostat. These items could block the connection.
3. Check the battery charge. The Google Home app or Nest app sends you a notification before the battery is fully drained, so you should have plenty of time to replace it.
4. If the battery still has a charge, try to remove the battery for 10 minutes. This lets power drain completely from the sensor and forces it to reset. Then put the battery back in and check if the sensor has reconnected in the app.

Keep me posted. I'll be happy to assist.

Regards,

Jenny