nest learning thermostat

[mark540b]

I got a new phone and im trying to put my thermostat on it and it wont let me. i get up to put code in and it don't give me a code it keeps saying there is a account already.

[zoeuvre]

Hi mark540b, 

Thanks for posting here in Community. Let's sort this out.

To add your Nest Learning Thermostat to an account is to first reset its account connection since it appears that it is still connected to an existing account. 

1. Press the thermostat ring to bring up the Quick View menu.
2. Select Settings. 
3. Turn the ring and select Reset.
4. Select Account Connection.
5. Select Reset to confirm.
6. After the reset is complete, remove your thermostat from the app. To reconnect your thermostat, set it up in the app again.

Best,

Zoe 

[Jenelyn_O]

Hi there,

Chiming in — were you able to try the troubleshooting guide provided above? Keep us posted.

I appreciate your help, Zoe.

Thanks,

Jenelyn

[zoeuvre]

Hi mark540b, 

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you run into any more issues in the future, please feel free to create a new thread.

Cheers, 

Zoe