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nest thermostat not working

dhs1
Community Member

We have had several people look at our Nest thermostat - we think it is a generation three. Today, our HVAC guy bypassed the wiring, and was able to get the air conditioner and furnace to work.  In any event, he says we need a new thermostat. A few questions...

Is there any way to repair this?

Is there  a warranty on this thermostat?

Can you provide a new one free of charge?

Thank you!

1 Recommended Answer

JillG
Diamond Product Expert
Diamond Product Expert

Hi @dhs1 

I would go through this Warranty Checker - Google Nest Help . This will help determine the best way to reach out to Nest and what your warranty is for your region and age of the thermostat. Hope this helps.

Jill

View Recommended Answer in original post

5 REPLIES 5

JillG
Diamond Product Expert
Diamond Product Expert

Hi @dhs1 

I would go through this Warranty Checker - Google Nest Help . This will help determine the best way to reach out to Nest and what your warranty is for your region and age of the thermostat. Hope this helps.

Jill

MplsCustomer
Bronze
Bronze

@dhs1 

You may need to contact Support for those questions:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

tajennifer
Community Specialist
Community Specialist

Hi everyone,

 

Thanks for posting. @JillG and @MplsCustomer thank you so much for your help and the information provided about how to find the Warranty information and how to contact us by call or chat.  That's definitely helpful for the community! @dhs1 I'm sorry to hear about the situation that you're experiencing with the Nest Thermostat. But don't worry, we can help. We hope the information you found was helpful. Did you receive the help that you was looking for? 

 

Let me know if you have more questions.

 

Best regards,

Jenny 

stagstag
Community Member

What a bunch of junk.  The engineers must go out of their way to aggravate people.  I expect nothing, I just want you to have this junk back.  Honeywell is user friendly and a musch more reliable thermostat.   Just send me a return label.  You can throw these away upon receipt.

Hot2
Community Member

I agree