nest thermostat replacement time when under warranty?

[sflevine]

One of our 6 month old nest thermostats can no longer find wireless networks. The other one near it is just fine so, after restarting to no avail, I filed a claim. After 3 days no word from google. Any idea how long it takes to get a new thermostat when under warranty? Thanks. 

[Markjosephp]

Hello sflevine,

Thanks for reaching out to the Google Nest Community. I'd be happy to take a look at this for you.

I was able to reach out to our Warranty Claims team to assist you with your inquiry. So expect an email update from us, and don't forget to check your spam or junk folder. Also, I'll leave this thread open for a little longer to ensure you get assistance.

Best,

Mark

[Markjosephp]

Hello there,

I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Regards,

Mark

[sflevine]

Hi Mark. Yes, I would like your assistance. I got one email from a man or woman named RJ asking when they could contact me. I have sent numerous emails and received no response. Can you call me to help resolve this? If so, please call me at 415-730-5649 or provide other options. Really appreciate your follow up, Ed

[sflevine]

FYI, this was the last message sent. We really need to get a replacement soon, I have provided documentation of warranty and so ANY help would be appreciated:

Hi again. Can you please contact me soon as we will be leaving this house for an extended time and need to put in the replacement before we go. You can try me just about any time during the day at 415 730-5649.
Thank you,
Ed Levine

[Markjosephp]

Hello Ed,

I'm sorry if it's taking longer, but I made a follow-up with them, and you should receive a response within the day. Please keep me posted once you get assistance.

Best,

Mark

[Markjosephp]

Hi Ed,

I wanted to ensure that everything was covered here. I see that a replacement has been processed for your Nest Thermostat. It looks like we have come to a solution, so I'm going to lock this thread for 24 hours. If you have any other concerns or questions, please feel free to create a new thread.

Regards,

Mark