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nest thermostat

stevemartin
Community Member

When I go to select and press on "Nest App/Low Battery" won't respond while all the others work fine

1 REPLY 1

Ryan_G
Community Specialist
Community Specialist

Hi stevemartin,

 

Thanks for reaching out and I'm sorry to hear about what's happening.

To give us a better look on what's going on, we could try to restart your Nest thermostat and pull it out from the base. Try and charge it using a USB and then put it back to the base.

Your Nest thermostat will restart then try and select the same option again.

 

Let us know how it goes.

 

Regards,

Ryan