new nest thermostat

[gpscott]

I went to install my new Nest thermostat today, Jan 4th, 2024. I have a very simple gas furnace with only a 2 wire control wire. When setting up in the app it came to the conclusion I need a free C wire adaptor, when I follow the link it states the adaptor is $32.99. I can't seem to find a link or code to get it for free. I looked on my furnace control board and it does have a C connector but of coarse there is no wire connected to it as the house only has the 2 wire low voltage cable fed to the thermostat location. 

So is the C wire adaptor available for free or not??

[jenniffert]

Hi gpscott,

Thank you for posting in the community! I'm sorry to hear that you weren't able to find the link or code to receive the Nest Power Connector free to complete the installation with your low-voltage system. I understand how inconvenient it is to get the promotion, but it states the adapter is priced at $32.99. I'd be happy to assist you with your concerns and investigate whether the adapter is available for free.

I also appreciate checking in your furnace control board if there's any C wire connected. Given that you received the message to get the Nest Power Connector free during the setup process, it seems you received the promotion through the Google Home app. Can you confirm if this is correct?

Additionally, to better assist you, I'd like to ask the following:

• What is the model of your Nest thermostat?
• Did you receive an email confirming the promotion?
• Would you mind sharing a picture of the Nest Power Connector promotion?

Regularly, to receive the discount, you may need to open the provided link in the app and add the Nest Power Connector to your cart. The discount will be applied automatically during checkout.

In case you accidentally exit from the setup steps on the app and want to go back to the promotional link for a power connector, please close the app, ensure it's updated, reopen the app, and set up the thermostat again. 

Please keep me updated.

Best regards,

Jenniffer

[gpscott]

Thanks for the response, I went to install again today and followed the link in the app. As soon as I added the adaptor to my basket it showed the promo automatically added to get the adaptor for free. Adaptor is ordered and I got a confirmation email it will ship and I should receive by Jan 20th. 

Thanks Again 

[jenniffert]

Hi gpscott,

Thanks for following up! I'm glad to hear that you were able to find the link and get the Nest Power Connector promotion through the Google Home app. I appreciate all the efforts you've been making to resolve this inconvenience.

If you need more assistance in the future, feel free to post again.

Best regards,

Jenniffer