second thermostat says No power RC e23

[rodaddy]

I have a dual thermostat setup and installed a nest in the downstairs.  the wiring had a jumper between W1 and W1 (which I think sent power to the other thermostat (which is get'n the now power to RC)).  The nest help person had me put the white (W2) in the * and set it to AUX, and this worked.  Then a couple days later when I went to install a second next on on the upstairs thermostat, I got a red on the setup for the Rc saying that it had no power.  I put the old thermostat back and it has no display either and is not working.  

My question is how do I get power to go upstairs where I believe the jumper was pushing the power to it?
 

  

[Markjosephp]

Hello rodaddy,

Thank you for taking the time to let us know about your inquiry. I'd be happy to take a look at this for you.

Your system may not provide enough power or any power to either the thermostat or a specific wire (so the thermostat can’t complete a circuit and shows a report in the Rc terminal). If your thermostat display won't turn on, try charging it for an hour before installing it again. Then, gather the power readings under the Technical Info option.

Please note that you should turn off the power from your HVAC system at the breaker box before touching the wires.

Keep me posted.

Regards,
Mark

[Dan_A]

Hello there rodaddy,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan

[Dan_A]

Hey there,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread. 
 

Cheers,

Dan