the thermostat switches to "Off" mode

[Picexxx]

Hi,

When I ask Alexa for a temperature or to raise the thermostat, Alexa tells me it's done but the thermostat goes into "off" mode and has done so recently
Have you tried this at home recently?

[EdwardT]

Hi Picexxx,

Thanks for reaching out. I'm sorry to hear that you're having an issue with controlling your Nest Thermostat with Alexa. I'd love to know more about this and I have a few questions:

• What type of Nest Thermostat do you have?
• Can you still control your Nest Thermostat using the Nest app?
• What troubleshooting steps have you done so far?

Looking forward to your response.

Thanks,

Edward

[EdwardT]

Hi Picexxx,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 
 

Thanks,

Edward

[Picexxx]

Hi Edwart

Sorry I did not see your mail

nest v2
yes i can control it with the app
I reinstalled the skill
I reset the thermostat

Pascal

[Picexxx]

I received a reply from another member who has the same problem

[EdwardT]

Hi Picexxx,

Thanks for the response. We'd like to know more about this. Please fill out this form so we could investigate further.

Thanks,

Edward

[EdwardT]

Hi Picexxx,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.

Thanks,

Edward