thermostat shutting off when hits desired temp

[konelit]

When using the AC ( and heat as well), once the desired temperature is reached the system stops running and I have to flip the breaker switch for it to restart. It had been running fine. Any suggestions?

[zoeuvre]

Hi konelit, 

Thanks for posting here in the Community forum. It is normal that your system will turn off once the Nest Thermostat has reached your desired temperature as per its algorithm. You can learn more about this by checking this article. 

Let us know if you have any other questions. We're happy to help. 

Best,

Zoe

[zoeuvre]

Hello there, 

I wanted to check and see if you managed to see the information I shared. Please let me know if you have any questions from here. I would be happy to assist and make sure you are good to go.
 

Thanks,

Zoe

[konelit]

Hi Zoe. I did see it but I think I didn't explain the problem correctly. I know how thermostats work and they go off when the desired temp is reached. What I meant is that the unit goes off and does not turn back on. Now the heat won't go on either so I will make an appointment with a HVAC specialist in case it's not the thermostat. Its a new heat pump unit and thermostat and was working fine.

[Jenelyn_O]

Hi there,

I'm sorry for the delay. How's the functionality of your system? Is it still doing the same thing? Were you able to contact an HVAC technician? Please let us know if the issue persists, as we'll be willing to take a closer look and assist you further. 

I appreciate your help, Zoe.

Best,

Jenelyn

[Jenelyn_O]

Hi konelit,

It's me again! I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Jenelyn

[Jenelyn_O]

Hey konelit,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Regards,

Jenelyn