All of a sudden the thermostat icon becones unreadable

[musicollector]

I have two Nest thermostats, one on each floor. When I am viewing it on the Web, as you can see, the Master Bedroom one is perfectly readable. However, the other one is not. How can I fix this? I used to be able to see it clearly until this week. 

It shows okay, as it should, on my cell phone, as below. It should be white numbers on a black background.

Anu ideas? 
TIA.

[Markjosephp]

Hello musicollector,

Thank you for taking the time to let us know about your inquiry. I'd love to know more about this.

Are you using a Chrome Web Browser? If so, can you try using incognito mode and go to the Nest Web App page? Once signed in, check your thermostat's display information and see if the settings are showing. If the same issue occurs, try using a different web browser and different devices, such as other phones or PCs, and keep me posted on how it goes.

Regards,
Mark

[Dan_A]

Hey there,

I wanted to follow up and see if you still needed help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Kind regards,

Dan

[Markjosephp]

Hi musicollector,

I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we lock this thread in 24 hours. 

Thanks,

Mark