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Nest Thermostats

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Now available! The new Nest Learning Thermostat (4th gen) and Nest Temperature S... Read more

Meet the new Nest Learning Thermostat and Nest Temperature Sensor, and the new G... Read more

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Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Diamond Product Expert
  • 11693 Views
  • 0 replies
  • 6 kudos

Resolved! Nest thermostat 3rd Gen not connecting to the Heat Link

Hi, I am trying to connect the thermostat (3rd Gen) to its Heat link without being successful.The Heat Link has a blue flashing light.I followed the steps below, suggested in a different thread:- Brought the display while it's attached to the base an...

Stefano70 by • Community Member
  • 3198 Views
  • 14 replies
  • 0 kudos

Heat Link is dead

Hi There - I’m getting error message H71 - but heat link is dead - no lights and unable to reset. Have had no power/electrical/heating issues or work done. The set up has been working fine for the past 2 years and I have no idea what has happened. Po...

GeorgiaA by • Community Member
  • 28561 Views
  • 86 replies
  • 6 kudos

W5 error problem

W5 error problem, have tried all the troubleshooting suggestions but nothing works. Please help

Florin13 by • Community Member
  • 916 Views
  • 3 replies
  • 0 kudos

Repeated H1 - Error . Can’t connect to heatlink

I’ve had the set thermostat for over 3years and it’s all worked fine. Recently my connection between the thermostat a nd heat link fails. The WiFi stays connected but I still have the loss of connection.I be reset and reconnect multi times as per the...

GuyU1981 by • Community Member
  • 3026 Views
  • 10 replies
  • 0 kudos

Can't and thermostat to Vivint

So I just bought a Nest Thermostat with the intention of adding it to my Vivint Sky panel. The Vivint panel wants a pin from Nest in order to add the thermostat. Any direction on how to get said pin?

NikNoid by • Community Member
  • 1582 Views
  • 3 replies
  • 1 kudos

Nest thermostat not dropping temp

Had my 3rd gen thermostat work perfectly for the past 3 years. However, since it’s started to get a little colder here in the UK I’ve noticed my nest thermostat temp doesn’t seem to be lowering and therefore not triggering the heating to come on. For...

KyleT87 by • Community Member
  • 1704 Views
  • 2 replies
  • 0 kudos

Nest not responding

My Nest thermostat display is on, when I adjust the ring to change the temperature, it says press to change, the thermostat does not respond to the press. I have reset and done a hard reboot. Nothing helps. The only way to adjust the temperature is t...

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