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Nest Thermostats

Blog Posts

With hot water support, Google Home app now offers complete Nest Thermostat cont... Read more

Full temperature schedules for older Nest Thermostats now in the Google Home app Read more

Support changes to our earliest generation Nest Learning Thermostats Read more

Forum Posts

Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Troubleshoot setup: Nest Thermostats

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Diamond Product Expert
  • 22035 Views
  • 0 replies
  • 6 kudos

Damper Control

I just had my house HVAC redone to add three total zones. I have one Heat/AC system and the 3 zones are controlled by dampers. Once the contractor was done he decided to tell me that Nest Thermostats will not work with the required damper control for...

Chaco11 by Community Member
  • 1147 Views
  • 2 replies
  • 0 kudos

Remote sensor name on thermostat

I recently purchased a 3rd generation learning thermostat with remote sensor. They are both both connected and linked and the remote sensor is named Den. I can see both of these in the app on my Samsung S21. When I an looking at the app it shows that...

gouldopfl by Community Member
  • 1072 Views
  • 3 replies
  • 1 kudos

Thermostat e not connecting to Wi-Fi anymore

My 3 week old thermostat e has just dropped from my Wi-Fi network. Tried everything on the support page but it will not find my network anymore. This thing must be broken.

GraemeW by Community Member
  • 948 Views
  • 4 replies
  • 0 kudos

When both connected phones are away from home

Hello allWonder if anyone can help me at allMy parents are house sitting for me a few days a week and when they have tried to turn the heating up manually to override the eco setting, nothing happens, the heat link clicks but doesn't turn the heating...

The heatlink gen.3 is dead, all lights off

Hi everyone, I bought a 3rd gen Nest thermostats from Amazon and installed it in May 2019. Just today I noticed that the heating didn’t switch on for few hours and noticed the H71 error on the thermostats. All lights in the heatlink are dead. The uni...

Koorosh by Community Member
  • 1672 Views
  • 8 replies
  • 0 kudos

Nest W5

Hi, I recently moved into a new property and we had 2 nest thermostats and both were connected to wifi however now one of them is not able to find wifi. error is W5/nest.com. Could you please help? Thanks,Hammad.

Will not shutoff with Alexa

Ever since the update of I tell Alexa to shut off of respond off. I check he Nest app and it shows off. Problem is the thermostat is still running. If I manually shut it off at the thermostat and then tell Alexa to set to cool or heat it does and tur...

Tronmst by Community Member
  • 608 Views
  • 2 replies
  • 1 kudos

How do I turn off the thermostat display at night?

We just installed the learning thermostat. So far so good except at night the motion sensor pops the display on and it’s keeps waking us up! Feels like a spotlight! How do we turn that feature off???

Kayvee by Community Member
  • 818 Views
  • 3 replies
  • 0 kudos

Resolved! Nest Thermostat Won't Turn Off Heating

Hi,I have had Nest Learning Thermostat in my house since 2017 and has worked great with no issues until a few weeks ago whereby the heating would turn on but when it reached the set temp it didn't turn the Boiler off so the house continued heat. Afte...

Spenc91 by Community Member
  • 75511 Views
  • 74 replies
  • 9 kudos

Stuck on home icon with arrow

Help. I’m currently stuck on the screen that shows a smartphone with a home and arrow in it. I have downloaded the app. it won’t connect to the device. Using either authentication method. also I have tried holding the button down for 5,10.15 seconds....

George97 by Community Member
  • 2752 Views
  • 8 replies
  • 0 kudos
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